Return Policy

The customer can return unopened and undamaged goods within 7 days after receipt.

If TasteBrandy.de inspects the returned goods and determines that they are in satisfactory condition, the amount charged to the customer's credit card/account for the ordered goods will be refunded to the customer's account. However, the amount charged for shipping/delivery will not be refunded. The cost of returning the goods to TasteBrandy.de will also not be refunded but will be deducted from the amount refunded to the customer's credit card/account. The remaining amount will be refunded to the customer's account within one week of receiving the goods.

If TasteBrandy.de cancels the contract, the amount charged to the customer's credit card/account will be refunded if the ordered shipment was not sent to the customer. If the shipment was sent to the customer and then returned to TasteBrandy.de, only the amount related to the ordered goods, excluding shipping costs, will be refunded to the customer's account.

Who pays for return shipping?

• TasteBrandy.de pays if we delivered goods other than what was ordered. We will replace them at our own expense.
• TasteBrandy.de pays if the goods are defective for any reason.
• The buyer pays if the goods are no longer wanted by the buyer and TasteBrandy.de correctly fulfilled the order.

The customer is solely responsible if the shipment is returned to the sender. All additional costs for returning the package will be charged to the customer, and the refunded amount will be reduced accordingly. This means we will refund your money if you do not receive the ordered goods.

Remedy for damaged goods

If the goods delivered to the customer are not what was ordered, are damaged, defective, or delivered in the wrong quantity, the customer must inform TasteBrandy.de of the issue via email within 5 working days of delivery. Otherwise, the customer is not entitled to the remedies listed below.

If TasteBrandy.de determines that the issue is the seller's fault, we will protect the customer's rights according to our policy: (A) rectify the defect or non-delivery, or (B) partially or fully refund the amount paid by the customer for the affected goods, as TasteBrandy.de deems appropriate.

Order Cancellation – Written Customer Complaint

In case of dissatisfaction with the seller's services, a written complaint can be sent via registered mail to Nova logistika d.o.o., Duga 55, 32000 Vukovar, or via email to office@TasteBrandy.de. If the buyer wishes to file a complaint regarding personal data protection, they can do so through the same email address.